FAQ

Will people know the card wasn’t written by me?

Our handwriting is so good that it looks like it was written by a real person! Unless you tell the person who receives the note that it was written by a robot, they won't be able to tell the difference. Plus, we include your return address and a real stamp, so the note looks just like any other piece of mail. To make it even more authentic, we mail the mailers to you, so you can drop them off at your local post office to get them postmarked locally.

How fast will my order be completed & shipped?

After you order, we will call you to check your information and plan for your mailers. This helps us get all the things we need, like your address and the list you are targeting. Our orders typically finish in one to two days. We mail them out of Seattle, WA using UPS® Ground or USPS Parcel Select Ground. This typically takes 1-5 days to get to you. You will receive a tracking number via email once your order is shipped. 

How do you write the notes?

We use robots to write the letters. These robots have been designed to copy the movements of a human hand. Each letter will look unique and personal, just like if you wrote it yourself. Even though robots are doing the writing, the letters look like they were written by a person, making them a special and personal way to communicate.

Do you write the envelope too?

Yes, we write it all! We believe that anything printed will automatically change the overall effect of the mailer.

Can you add branding to the mailers?

Yes, we can add branding to your mailers! The ability to add branding may depend on the volume and consistency of mailers. Contact us and we can help you set this up.

Can I add my business cards? 

Yes! We recommend adding your business cards, as it greatly improves the number of call-backs you will receive. This bump in ROI will only cost an additional 15¢ per unit. 

Do you have volume pricing?

Yes, we do have business/volume pricing! We mainly work with businesses and investors that require volume and consistency. If this sounds like you, we got special pricing for you! Please contact us with more information on your specific needs, and we'll be happy to provide you with pricing options. 

I do not have my list ready. Can Pen Letters help?

Absolutely! We can help you no matter what stage you're at when making a list.

How do I format my data for bulk mailing?

You can send us your list in either a .csv or Excel format, and you don't have to worry about anything else! We'll handle all the formatting for you. Just remember to include all the information you want us to use.

Can I use my own handwriting?

Yes, it's possible! Do you want to make your letters look even more real? We can teach our robots to copy your handwriting. This is a special feature that we offer, so give us a call to discuss the specifics.

Can you integrate with our CRM?

We don't currently have integrations set up (coming soon). If this is something you need, we're happy to work with your system or CRM to make the ordering process seamless! Please let us know which system or CRM you use, and we'll work with you to integrate our services. Our goal is to make the ordering process as easy as possible for you, so please don't hesitate to reach out to us with any questions or concerns.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@penletters.com

Or if you want answers faster give us a call at:

(855) Pen-Letters

(855) 736-5388